Support
Frequently asked questions
Quick answers
Everything about CPAP data, accounts and privacy. If your question is missing, have a look at the dashboard or write to[email protected].
Questions & answers
Which CPAP devices are supported?
We support ResMed (AirSense 10/11, S9), Philips Respironics (DreamStation 1/2), Fisher & Paykel (SleepStyle) and Lowenstein (Prisma Smart). SD card export is supported for all devices.
How do I get my CPAP data?
Insert the SD card from your device into your computer. Drag & drop the .edf or .str files into the app. Your data never leaves your computer – unless you enable Cloud Sync.
Do I need an account to use sleepmx?
No. You can analyse your data right away without an account. Create an account only if you want to keep your data permanently, sync it across devices or use the API.
Is it really free to use?
Yes, the Basic plan is and will remain free. Paid upgrade options are available for advanced features like API access, unlimited devices and PDF export.
How does sleepmx differ from SleepHQ?
sleepmx is a standalone, privacy-friendly alternative. The API is SleepHQ-compatible – existing tools and workflows can be reused.
Where is my data stored?
Local analysis happens entirely in your browser. If you enable Cloud Sync, your data is stored on our servers in the EU and can be deleted at any time from your account.
Can I share my data with my doctor?
Yes. Share links give your doctor or sleep coach read-only access to selected nights without handing over your account.